Thank you for visiting and shopping at RockyGears.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing/turnaround time & delivery estimates
Standard Design and Production Service (Free shipping)
– Production will be completed in a approximately 2-3 weeks. Courier delivery time is additional
– many items will be ready faster, some may take slightly longer.
– if you have a special date make sure to put this when sending us email.
Express Design and production Service ( Rush charges applied)
– items will be designed and ready to send in approx 10 working days (with another 3-4 days for delivery).
– if you have a special date, put this when sending us an email.
Taxes & Shipping charges
-Free Worldwide Shipping.
-RockyGears.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
Christmas Shipping
-All Christmas, courier and postal deliveries tend to become slower than any other time of the year. Customers should order by around 12 December.
Shipment processing/turnaround time & delivery estimates
OUR COMMITMENT TO FAST AND EASY EXCHANGE
Manufacturer Fault:
If your product has manufacturing or material defect, claim can be entertained within the period of 07 days of receiving the item. No refunds will be facilitated after the refund cooling off period (Manufacturer fault)
Incase purchased item is not received:
- In case you didn’t receive the item within the specified delivery time period, you have 30 days to submit the complaint to customer support and after that claim will not be entertained.
Limitation for returning the item:
- Once the customer informs the support team about his concern in 07 days of receiving the item then customer is bound to return back the item within 14 days of that notice period else the claim of return will not be entertained.
- Items which will be returned without informing support team after the period of 14 days will not be eligible for any claim.
- Any items returned for refund or exchange without original documentation or without return form will be rejected. Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.
Our commitment to Fast and Easy
- Refunds will be credited by the same criteria in which items were originally purchased, provided the item is returned within 14 days of receiving the item.
- RockyGears reserves the right to decline a return at any stage if item found in non-resalable condition.
- RockyGears will not be responsible for lost or missing packages sent by the customers and recommends that customer place tracking numbers on returned merchandise.
- Please ensure package is being sent to correct address for all returns otherwise RockyGears reserves all rights to decline the issuance of payment.
- Returns will be processed within 5 business days of arrival at our warehouse. It sometime takes up to 14 days to appear in your bank statement as bank processes vary by the institutions. Please note that refunds will be issued to the original method of payment. NOTE: Groin Guards & Mouth Guards cannot be returned or exchanged after usage due to hygienic reasons.
